Conair Team Helps Resolve Customer Issues Faster

A new approach to handling customer-service calls is solving problems more quickly and accurately. Customers calling Conair with questions about service or parts will now speak with a highly trained member of a new customer service team. These First Call Response Agents are committed to providing immediate answers and solutions to customer queries and making sure that the customer gets fast, accurate and superior service.

When a Conair customer calls in with a problem or parts request, the case is directed to one of seven First Call Response Agents. In many instances, the agent will be able to resolve the customer’s problem immediately. In other, more complex situations, the case is recorded in a central log book before the call is referred to a specialized technician. This way, the caller won’t have to re-explain the issue. The technician simply looks at the log to find out what has already been done and determine the next, best course of action. The database will also be monitored to continually improve service quality.

To reach the Conair Service Department, call direct to 800-458-1960, email service@conairgroup.com or click here to visit the Service and Support page on our website.